Conditions of use


Use (visit or purchase of products) of this site implies acceptance of the terms and conditions of use.

To use the site in the best conditions, it is recommended to read this document carefully.

PRO NATURA S.R.L assumes the right to make changes to these provisions without further notice.

The latest version of the Terms of Use can be read at any time using the “Terms of Use” link in the Useful Information menu.


This website is managed and maintained by Pro Natura SRL and hosted by the servers of Pro Natura SRL.


The entire content of the site – images, texts, graphics, symbols, WEB graphics, scripts, programs and other data – is the property of and its suppliers and is protected by copyright and copyright laws. on intellectual and industrial property. The use without the consent of of any of the elements listed above is punished according to the laws in force.


Pro Natura SRL is not responsible for the content, quality or nature of the sites reached through links on this site (links of a commercial or advertising nature). The sole responsibility for such sites lies with their owners.


Pro Natura SRL does not assume responsibility and cannot be held liable for damages caused by using in any way the products purchased through this site. The website and related materials are used “as is” and “as available” without warranties of any kind.

Pro Natura SRL does not offer any guarantee, neither expressly nor implicitly, regarding, including but not limited to the operation of this site, the information, content, materials or products on the site, as well as their suitability for a specific purpose.


Pro Natura SRL guarantees the user limited access, in personal interest, on this site and does not give him the right to download or modify part or all of the site, to reproduce part or all of the site, to copy, to sells / resells or exploits the site in any other way, for commercial purposes or contrary to the interests of the site, without the written consent of its owner.


The company Pro Natura SRL guarantees the user limited access, in personal interest, on this site and does not give him the right to download or modify part or all of the site, to reproduce part or all of the site, to copy, to to sell / resell or to exploit the site in any other way, for commercial purposes or contrary to the interests of Pro Natura SRL, without its written consent.


Those who access / visit the site may make comments and any other communications, may send e-cards, send suggestions, ideas, questions or other information, as long as their content is not illegal, obscene, threatening, defamatory, not does not in any way disturb the privacy of others, does not infringe intellectual property rights, does not contain viruses, texts targeting various promotional campaigns, chain letters, mass emails or any other form of spam. Persons who use a false e-mail address or send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity will be penalized in accordance with applicable law.

Pro Natura SRL has the right (but not the obligation) to delete any such content identified on the site. Pro Natura SRL will not be liable and will not be liable for any compensation for any damages caused by such communications.

In case of sending or displaying materials / documents, it is considered that the user gives Pro Natura SRL the non-exclusive, unlimited, free, irrevocable and retransmissible right to use, reproduce, modify, adapt, publish, translate, create derivative works, as well as the right to distribute, to present this content anywhere in the world, by any means. Pro Natura SRL is also guaranteed the right to use the name you associate with such content. The user guarantees that he has all the rights over the content that he displays or transmits on the site, in any way, so that, by using this content, he does not cause harm to any person. Pro Natura SRL does not assume any responsibility for the content of messages / communications displayed / transmitted by a user through


Acest site folosește măsuri de securitate împotriva pierderii, alterării sau folosirii greșite a informațiilor care se află în controlul nostru. Societatea ALPHA GENERAL S.R.L nu își asumă însă responsabilitatea pentru pierderile de informații cauzate de erori ale softului cu care este conceput și găzduit site-ul. De asemenea nu răspundem pentru erorile în securitatea serverului care găzduiește site-ul.

This site uses security measures against the loss, alteration or misuse of information under our control. However, the company Pro Natura S.R.L does not assume responsibility for the loss of information caused by errors in the software with which the site is designed and hosted. We are also not responsible for errors in the security of the server hosting the site.


Pro Natura SRL understands the importance of the information presented on this page and makes constant efforts to keep it up to date.

Pro Natura SRL cannot guarantee the availability in stock of all the products displayed. The customer will be notified within the average processing time of an order (up to 6 working days) if due to unavailability of stock of a product the delivery time is extended or the order can not be honored. The customer will be unlocked the amount blocked on the card for that order. Any complaint regarding the quality of the products, delivery or payment will be brought to the attention of Pro Natura SRL company within the legal term for solving the problem notified by the client. All products are accompanied by a leaflet issued by the manufacturer. If the products cannot be delivered or suffer defects during delivery, the customer can request the immediate return of the amounts already collected by the company Pro Natura SRL, but not other compensation. Pro Natura SRL condemns the fraud attempts and provides all the necessary support to recover any losses.

By agreeing to this document, the customer fully assumes these risks. The maximum value of the obligations of the company Pro Natura SRL towards any client in case of non-delivery or improper delivery is the value of the amounts collected by Pro Natura SRL from this client.


The customer must be registered in the account created on the website or by filling in the order form;
Selected products to be available in stock;
The quantity added to the cart should not exceed the maximum accepted for the purchase of the product in question.
The customer must choose the delivery method available for the desired products. In the product description, there is the Delivery Options section where the options through which the products can be purchased are presented: Delivery at the door by Courier or pick-up from the headquarters of Pro Natura SRL.
The data entered at the delivery address and billing address must be correct and complete;
Payment for the order must be made online using a Visa card, Visa Electron, Maestro, MasterCard or refund when picking up products by Courier.


Except in the cases invoked above, the customer has the right, within 24 hours of receiving the ordered products, to notify in writing Pro Natura SRL on his decision to cancel the ordered products, without the obligation to invoke a specific reason.

Pro Natura SRL has the obligation to return within 14 calendar days the value of the ordered products, if they have been paid.

Please read the detailed information on the Return and Warranty page. (here you need a link to the adjacent section).


We use the information collected on the website, whether personal, demographic, collective or technical data, in order to manage the registration of your accounts, to solve your questions, to improve our site, to to consult users in order to increase the quality of the products offered. By registering in the account you have agreed to use your personal data to be informed by e-mail or other forms of communication on updating websites, new opportunities offered by Pro Natura SRL and on additional information that is in your interest as well as newsletters with useful information. The use of personal data by Pro Natura SRL is in accordance with the legal regulations in force in connection with the protection of individuals with regard to the processing of personal data and free movement of such data.


Pro Natura SRL will not transmit (by sale or rental) to third parties your personal information.

Pro Natura SRL may, however, transmit the information to third parties in the following cases:

With your consent;
If it is necessary to submit information in order to provide the products and services requested by you;
If the information is necessary for the company’s partners to improve or facilitate some services or products requested by you. Partner companies have the right to use personal data provided directly by Pro Natura SRL only to the extent that their assistance is required;
We may transmit personal information to public authorities or institutions in accordance with legal provisions or in good faith if:
is provided for in a legal provision;
protects the rights of Pro Natura SRL or affiliated companies;
prevent a crime or protect national security;
protects the safety of the individual or public safety;
this information is needed to resolve various situations;
if your activities contravene the terms and conditions established by Pro Natura SRL, or the instructions for the use of certain products and services.
If Pro Natura SRL merges or is acquired in whole or in part by another company, the database is transferred to the new operator. If Pro Natura SRL becomes insolvent, voluntarily or involuntarily, through the liquidator, administrator or buyer the database can be sold, authorized, traded only with the consent of the court. In case the situations mentioned above will appear, you will be notified by e-mail or by an announcement posted on the website.


The final price paid by the customer consists of the price of the product and shipping costs and can be paid online or refund. Pro Natura SRL charges an additional fee to the customer, only if the package exceeds 5 kg (1.19 lei VAT included for each additional kg), according to the information in the Transport and Payment section. The price is calculated after the packaging of the products, at which time a payment link is sent to the customer, on the e-mail address used to register the account.

For any other additional fee you can contact immediately at


The website operates according to the legal provisions of the Romanian State.


Any conflict between Pro Natura SRL and customers, is tried to be resolved amicably by agreement between the two parties. If this is not possible, the Romanian legal provisions in this field will be applied, and the settlement of disputes is within the competence of the Romanian courts.


If any of the above clauses is found to be void or invalid, for whatever reason, this clause will not affect the validity of the other clauses. With the launch of the order and the purchase of the products, the customer accepts without objection the conditions and terms of use, their value being the same as that of a valid contract concluded. For answers to the most common situations, we invite you to consult the Frequently Asked Questions and How to Order pages where the steps necessary to place an order are detailed; please also consider the ads displayed on the first page of the site.